FAQ

SHIPPING / DELIVERY

• The Milena Balcarcel team makes every effort to get your orders to you as soon as possible. There may be times of a large influx of orders that the below shipping timeline can be delayed.

  The delivery time-frame is within 2-5 working days of the date the order is placed. Outlying or regional areas can take up to 7 days to deliver.

  All orders ship via Australia Post e-parcel and require a signature upon arrival, packages will not be left at the residence.

  • $9.99 shipping on all items.

Procedure for Change the order

• All items purchased from our online store are returned for a full refund. We no longer offer exchanges on items, we only provide a full refund. To qualify for a full refund the you must lodge the return within 30 days of the receipt of the goods. All items must be in new and re-sellable condition with all tags included.

• Once the item(s) or order is received by our team we'll process a full refund within 3-5 days. You can then re-order the correct item or size online as you wish at anytime.

• If the item is faulty or different from described by the website - we'll happily provide a full refund and all other shipping or handling costs incurred.

Payment Terms

We have different methods of payment for our buyers such as credit card or PayPal.